If I was a bank employee who’d been attacked by a customer and rushed to the hospital, I can think of a lot of things that would be on my mind.
Apparently, one of the things on the mind of the employee who was attacked Monday morning at the First Tennessee branch in the bank’s Downtown headquarters was – helping other customers.
From a note the bank distributed internally:
“A financial services representative at the Memphis main office financial center is recovering after being stabbed with scissors this morning by a former customer who has continued to visit the financial center. At various times the former customer has interacted with many of our employees and our security officers, and our dealings with him have always been professional and courteous. The suspect was taken into police custody, and our employee was taken to the hospital for treatment of his wounds. Our employee seems to be on the road to recovery already. In fact, on his way out to the ambulance our employee was giving account advice to a customer who had stopped to express concern.
Our thoughts are with our employee as he recovers, and we are not sharing his name out of respect for his privacy. However, the FSR, the other employees at the main office and our security officers all reacted wonderfully in this situation.
The security of our employees and our customers is a topmost concern of our company. Every day our front line employees interact with our customers with industry-leading customer service. This unfortunate incident should not obscure that record. All of us join in wishing our employee a speedy recovery and in thanking security for its quick response.”